FAQ

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Coast Fraser is a professional exporter and distributor of North American wood products, with the key target market in Asian regions. 

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Coast Fraser is registered in British Columbia, Canada, with its headquarters located in Vancouver.

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Our company currently exports wood products from North American softwood species, including SPF, Hemlock Fir, Douglas Fir, Ponderosa Pine, White Fir, and South Yellow Pine.

In addition, our company mainly focuses on exports of dimension lumber produced by large-scale sawmills.

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In addition to being Weyerhaeuser's main supplier and business partner in the Asian market, Coast Fraser is also recognized as the key export partner of Weyerhaeuser. Our company exports a full range of wood products from Weyerhaeuser, including SPF products from Weyerhaeuser Canada, and Hemlock Fir, Douglas Fir, and South Yellow Pine products produced by Weyerhaeuser USA.

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Our company has selected the port locations based on the proximity to lumber resources. Currently, our ports are located in Vancouver, BC; Tacoma, WA; Mobile, AL ; and Norfolk, VI.

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Our company has established long-term lumber storage and container loading areas in close proximity to each of our ports. Since large-scale sawmills in North America are typically located away from ports, our company typically utilizes trucks and railroad transportation to transfer products to our private yard.

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Typically, our company has a large amount of products in preparation for shipping, but also a large number of salable products available to the clients. The status of salable products is usually on the production line, which is included in system statistics as products that are to be produced. 

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Subsequent to the finalization of the contract and the determination of the executability of the contract (after letters of credit or advanced payments are received), the company typically will first determine shipments by assessing the order type, order quantity, and the current inventory. In principle, orders are completed using single shipments if possible. 
Since ship schedules are based on weekly shipping cycles and confirmation of shipment needs to be completed one week in advance (confirmation for the following week is usually done on the Monday of the preceding week), we need to be informed when a contract becomes executable.
In accordance with international regulations on the transportation of plant products, each shipment of wood products must be inspected by the local quarantine department prior to export. A request for inspection must be submitted 48 hours in advance; a date and time of inspection will be appointed by the corresponding officials. The entire procedure, including the actual inspection, will typically require 4 to 5 working days. Our company has already obtained an exemption of inspection in Canada, and has been granted authority to sign a heat treatment certificate.
Under normal delivery conditions, our company strives to ship our products immediately upon order placement.
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Since each freighter has its specific routes and schedules, the estimated time of delivery (ETD) and the estimate time of arrival (ETA) will be determined upon the location of the port as well as its berthing time. In the absence of force majeure conditions, shipments usually take 15-30 business days to arrive to major ports in Asia. Our company will promptly notify our customers of the specific delivery schedule once we confirm the freighter’s routes. 

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We predominantly supply wood products from major large-scale sawmills in North America. The production process is reinforced by the world's most advanced automated production equipment, which facilitate standardized production. Some examples include infrared scanning and automated system classification for product dimensions and properties. Each product is assessed according to North American lumber grading standards (NLGA), and labelled with grading seals by our automated system. Moreover, each of our wood products is presented with original factory packaging and a variety of original factory product labels.

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Given that most North American wood products are processed by fully automated equipment, it is common to find visible differences across the same product type. Should a client be dissatisfied with the product quality, we advise them to obtain a photo record of the product condition and site(s) of damage or flaw, a record of the quantity of affected products, as well as the label information for each individual bundle of products. Once the relevant information has been acquired, we encourage the client to provide those records to us through sales representatives. We will contact the corresponding factories as soon as possible, who will then verify the system information and data for each product based on the records provided by the client (roughly 2Gb of data is stored in the system for each product), and finally provide us with feedback regarding the appropriate handling procedure. The overall process typically requires 1 to 2 weeks of time.